FAQ

Your shopping cart

Your shopping cart contains any items you have ordered but not yet paid for at the checkout. Go to the view order page to see your shopping cart contents.

Your order status

Are you wondering about your order? You can view the status of previous orders you have placed with us. Go to the view order page to see your shopping cart contents.

Delivery

We do NOT deliver to PO boxes, please provide a business or residental address for delivery.
For any orders over 2kg, there will be extra shipping costs. We will contact you via email with the additinal charges and dispatch your order once any extra costs have been paid. 

Returns

Did you receive something that is not quite right? Read our returns policy below

These policies pertain to Australian purchases only.

Unopened or defective merchandise may be returned to Concept Partners within 14 days of original purchase date. Concept Partners requires valid identification when processing all returns and exchanges without an original receipt. Valid identification is also required to receive or redeem a non-transferable merchandise certificate or mail check.

Online returns

Online refunds will be issued in the original form of payment for price paid or merchandise exchange when returned within 90 days of the invoice date. 

Returning or Exchanging Items by Mail

To return any Concept Partners Online purchase by mail:

1. Notify us at marina@conceptpartners.com.au of your intention to return the product(s), including the reasons you are returning them and whether you want a refund or an exchange.
2. We will contact you with a return authorisation along with any special instructions.
3. Pack and seal your return securely (in the original package if possible) and include a copy of the return authorisation. All returns must be sent prepaid - we do not accept C.O.D. deliveries.

Send returns to:
Concept Partners
U13 / 12-18 Clarendon Street, Artarmon, NSW 2064

We will only refund shipping charges if we have sent the wrong item or if the item sent is defective.

Credit Card Refunds

On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

Faulty items

The buyer is responsible for inspecting the goods for fault(s) and notifying us within 3 working days. Should an item be deemed faulty by Concept Partners, we will replace the item for you. If you believe a product you have received is faulty, please contact us at: marina@conceptpartners.com.au providing a detailed description and images of the fault. Please allow 2-3 business days for a response. Please not general wear and tear are not deemed faults of a product. 

Concept Partners Disclaimer

The information contained on this website is provided by Concept Partners in good faith. The information is believed to be accurate and current at the date the information was placed on this website.

Concept Partners does not warrant that the website or any products or services shown on the website will be available or will meet a customer's requirements.

Neither Concept Partners nor employees of Concept Partners make any representation or warranty as to the reliability, accuracy or completeness of the information contained on this website. By accessing this website, you agree that neither Concept Partners nor any of its employees will be liable for any errors or omissions in the information contained on this website.

When you order products from this website, you accept all responsibility for selecting a product that is suitable for your purposes.

Australian Goods and Services Tax (GST)

Concept Partners prices exclude Australian Goods and Services Tax (GST) which is currently 10%. Concept Partners must charge 10% GST on all goods purchased and delivered within Australia.

GST on Orders Delivered Overseas

The 10% GST is automatically removed from the purchase price of your goods when an international delivery address is selected. Therefore, GST is not charged on goods purchased and delivered to countries other than Australia.

International customers should note that all charges related to duties and taxes in the country of destination are the responsibility of the purchaser.